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Everyone is welcome and we assist to the best of our ability

Whether you have visual or hearing impairments, allergies, or you are a wheelchair user, we have taken care to ensure you feel at home. Whether you need a hearing loop for a meeting or a special diet, we take your needs into account throughout your stay. Your assistant stays in the same room at no extra cost.


Drop-off traffic can reach the main entrance by car. Accessible parking spaces for those arriving by car are located approximately 110 meters from the main entrance. Parking spaces are marked with a wheelchair symbol. The pathways to the parking area are flat, asphalted, illuminated, and have handrails. Street maintenance is year-round. The entrance is illuminated. The outdoor door threshold is 2 cm, and the door width is at least 85 cm. The lobby is spacious and allows for easy turning. Handrails are available for those with mobility or visual impairments both in staircases and outdoor pathways. Handrails and lighting work automatically.


There are two fully accessible rooms in Linnasmäki suitable for users with mobility impairments and their assistants (rooms 150 and 151). The door width is 89 cm, and there are no thresholds. The pathways are 90 cm wide with a turning space of 150 cm on both sides. Furniture can be moved as needed. Coat hooks are at a height of 132 cm. The bathroom width is 85 cm. The room doors have low handles, high toilet seats, and grab bars. A shower chair is available upon request. A flashing doorbell and vibrating alarm are available for guests with hearing impairments. At least 5% of our other hotel rooms are accessible.

Public Areas and Meeting Rooms

All our meeting rooms and auditoriums are wheelchair accessible. The restaurant area is accessible, and staff assist with food service at the counter if needed. Furniture is movable and accessible by wheelchair. The height of the café counter is 93 cm, and the buffet table is 90 cm. Our staff assists as needed. The terrace is also wheelchair accessible. There are seven accessible toilet facilities in public areas. Signs are clearly visible, and symbols are used in some areas. There are no wall-to-wall carpets in meeting rooms. There is ample space to maneuver in public areas, including for wheelchair users. There are seven accessible toilet facilities in our main building. Induction loops are available in some areas.

Sauna and pool Area

One of our larger sauna rooms is fully accessible and has an accessible shower and toilet. The sauna area must be booked separately, and if using a wheelchair, please mention it when making a reservation. There is no ramp in the swimming pool, only stairs.