Frequently asked questions
In the summer (1 June – 31 August) check-in time at both the hostel and hotel is 2:00 PM – 9:30 PM. At other times of the year we ask that you check in during reception opening hours, i.e. by 3:30 PM. After you have checked in you can enter and leave your room at any time of the day.
Depending on our reservation situation, early check-in may also be possible. Check-in outside of opening hours, i.e. late check-in, is also available. Please notify us of your late check-in request when you make your reservation.
Please check out of the hostel by 10:00 AM and from the hotel by noon. Later checkout is also possible depending on our reservation situation. Please ask reception about late checkout.
Check-in is also available outside of opening hours. Please notify us of your late check-in request when you make your reservation. More information about late arrivals can be found here.
Linnasmäki has plenty of free parking. The car park is illuminated and monitored by CCTV, but guests are still fully responsible for their cars. There are also a few electric sockets for heating cars in the winter.
At the hostel you pay only for the services you need. The prices at the Linnasmäki hostel included sheets and towels. All our hostel rooms have their own bathrooms with a WC, and some have televisions. Our plentiful buffet breakfast is not included in the price of accommodation, but can be purchased separately from our menu at reception for 7€ per adult and 3.50€ per child (4-12 years old).
Each floor also has a fully equipped kitchen and common area with a TV.
Linnasmäki warmly welcomes all pets. There are a limited number of rooms where pets are allowed, so please let us know about your pet when you make your reservation. We charge an additional 20€/room/stay for pets.
We ask you to inform reception about early departures in advance, so we can arrange for the return of your key.
There is room for storing luggage. Reception will be happy to help you.
Minor children are also welcome, but must have the consent of a guardian. Consent can be given verbally or in writing. A form is not required.
Please inform reception immediately. If you lose your key outside of opening hours, please call the THV Security Services on-call number at +2 284 6999 for a new key. There is a charge for the new key.
For invoicing, please let us know when you make your reservation. For businesses, we require a Finnish business ID (Y-tunnus). A surcharge of 5% per invoice will be applied. We generally do not invoice individuals or foreign companies.
The easiest way to cancel your stay is by using the same method you used to make the reservation. In situations that are unclear, we ask that you contact reception so we can give you instructions about cancellations. There is generally no charge for cancellations made by 6:00 PM on the day before your scheduled arrival, unless otherwise agreed (group reservations).
With an international hostel card you will receive a 10% discount on all hostel prices. The hostel card also gives you many other benefits in Finland. You can find current benefits at https://www.hostellit.fi/en/hostellikortti/#hostellikorttiedut.
Linnasmäki has both a café and a restaurant. The café is usually open on weekdays from 8:00 AM to 2:30 PM, and the restaurant serves lunch on weekdays from 11:00 AM – 1:00 PM (other times by reservations). In the summer café food is also available in the evenings near reception, and there is a beverage-vending machine in the hotel lobby.
Almost all of the events, sights and activities can be found at VisitTurku’s own website. Reception is happy to give you tips, help with tickets and restaurant reservations and answer your questions. You will also find up-to-date brochures and maps at reception.
Buses 14, 15, 22, 22A, 401, 403, 55 and 56 run to the city centre. The trip is about 15 minutes and timetables are available at reception. However, the city centre is only about 4 kilometres away along a beautiful river trail, so walking is also enjoyable. In the summer, you can make the trip on a rented bicycle. More info on the buses can be found here.