Frequently Asked Questions

Check-in for both the hotel and hostel is from 3:00 PM onwards. Check-out for the hostel is by 10:00 AM, and for the hotel by 12:00 PM. A later check-out may be possible for an additional fee, depending on our availability. Please inquire about the current situation at our reception if needed.

Linnasmäki offers ample free parking, as well as a few paid electric vehicle charging points (€5/day for hybrid cars and €12/day for fully electric cars). The parking area is lit and under camera surveillance, but the car remains the customer’s responsibility. During winter, we have a few power outlets available for car heating, about which you can inquire at the reception.

At Linnasmäki, we care about the environment. That’s why all our electric car charging stations use 100% renewable energy. You can charge your car with peace of mind, knowing that you are supporting sustainable development and reducing your carbon footprint.

We kindly ask you to inform our reception in advance about an early departure so we can provide instructions for key return.

Certainly, storage space is available for your luggage. Our reception will be happy to assist you with this.

Unfortunately, we do not have pet-friendly rooms in our hostel or hotel. Guide dogs are permitted.

Minors are also welcome to stay with us, but we require informal verbal/written consent from a guardian in advance.

You must report this to our reception immediately. If this occurs outside of our reception’s opening hours, please call THV-Turvapalvelut Alarm Monitoring at 02 284 6999, where you can order a paid door opening service.

For invoicing, please request an electronic agreement template from our reception at info@linnasmaki.fi or from our sales services at sales@linnasmaki.fi.

The best way to cancel a reservation is through the same channel it was originally made. In case of uncertainty, please contact our reception so we can advise you on the cancellation process. Cancellations can generally be made free of charge by 6:00 PM on the day prior to arrival, unless otherwise agreed (group bookings).

With a Hostel Card and a Hostel Association member organization card, you receive a 10% discount on all hostel prices. You can purchase a Hostel Card from the Finnish Hostel Association’s website, and it also grants you many other benefits in Finland. See current benefits.

Linnasmäki has both a cafe and a restaurant, both with alcohol serving licenses. Our restaurant serves lunch from Monday to Friday from 11:00 AM to 1:00 PM (other meals by order). There is also a small cafe sales point at the reception in the evenings, and a soft drink vending machine in the hostel lobby.

The nearest shop, Tampereentie Prisma, is located approximately one kilometer away. It also has an ATM, a pharmacy, and a Hesburger.

Almost all events, attractions, and activities in Turku and nearby municipalities can be found on the VisitTurku website. Our reception staff will be happy to assist you and provide tips for day trips or help with potential ticket or restaurant reservations. You can also get current brochures and maps from our reception.

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The most accurate and up-to-date information on schedules and bus routes can be found on the Föli website or in the Föli route planner.

The number for Lounais-Suomen Taxidata is 0200 100 41. Our reception staff will be happy to assist you with ordering a taxi.