FAQ - Frequently asked questions

What are the check-in and checkout times?

In the summer (1 June - 31 August) check-in time at both the hostel and hotel is 2:00 PM - 9:30 PM. At other times of the year we ask that you check in during reception opening hours, i.e. by 3:30 PM. After you have checked in you can enter and leave your room at any time of the day.
Depending on our reservation situation, early check-in may also be possible. Check-in outside of opening hours, i.e. late check-in, is also available. Please notify us of your late check-in request when you make your reservation.
Please check out of the hostel by 10:00 AM and from the hotel by noon. Later checkout is also possible depending on our reservation situation. Please ask reception about late checkout.

Can guests arrive when reception is closed?

Check-in is also available outside of opening hours. Please notify us of your late check-in request when you make your reservation. More information about late arrivals can be found here.

Where can cars be parked?

Linnasmäki has plenty of free parking. The car park is illuminated and monitored by CCTV, but guests are still fully responsible for their cars. There are also a few electric sockets for heating cars in the winter.

How does the hostel differ from the hotel?

At the hostel you pay only for the services you need. The prices at the Linnasmäki hostel included sheets and towels. All our hostel rooms have their own bathrooms with a WC, and some have televisions. Our plentiful buffet breakfast is not included in the price of accommodation, but can be purchased separately from our menu at reception for 7€ per adult and 3.50€ per child (4-12 years old).

Each floor also has a fully equipped kitchen and common area with a TV.

More information about the hostel can be found from the Finnish Hostel Association website.

Are pets allowed in the rooms?

Linnasmäki warmly welcomes all pets. There are a limited number of rooms where pets are allowed, so please let us know about your pet when you make your reservation. We charge an additional 20€/room/stay for pets.

What should I do if I am going to depart early?

We ask you to inform reception about early departures in advance, so we can arrange for the return of your key.

Can luggage be stored?

There is room for storing luggage. Reception will be happy to help you.

Can minor children stay at Linnasmäki?

Minor children are also welcome, but must have the consent of a guardian. Consent can be given verbally or in writing. A form is not required.

What should I do if I lose my key?

Please inform reception immediately. If you lose your key outside of opening hours, please call the THV Security Services on-call number at +2 284 6999 for a new key. There is a charge for the new key.

Can I pay by invoice?

For invoicing, please let us know when you make your reservation. For businesses, we require a Finnish business ID (Y-tunnus). A surcharge of 5% per invoice will be applied. We generally do not invoice individuals or foreign companies.

How can I cancel my reservation?

The easiest way to cancel your stay is by using the same method you used to make the reservation. In situations that are unclear, we ask that you contact reception so we can give you instructions about cancellations. There is generally no charge for cancellations made by 6:00 PM on the day before your scheduled arrival, unless otherwise agreed (group reservations).

What is a hostel card?

With an international hostel card or a Finnish Hostel Association membership card you will receive a 10% discount on all hostel prices. You can purchase a mobile membership card at the Association's website. The hostel card also gives you many other benefits in Finland. You can find current benefits at www.hostellit.fi/kansainvalinen-hostellikortti/edut-suomessa.

Does Linnasmäki have a café or restaurant?

Linnasmäki has both a café and a restaurant. The café is usually open on weekdays from 8:00 AM to 2:30 PM, and the restaurant serves lunch on weekdays from 11:00 AM - 1:00 PM (other times by reservations). In the summer café food is also available in the evenings near reception, and there is a beverage-vending machine in the hotel lobby.

Where are the nearest cash dispensers, stores and restaurants?

The nearest store (about 1 km) is the Tampereentien Prisma which also has an "Otto" cash dispenser, pharmacy and Hesburger fast food restaurant.

The nearest restaurant is the Orikedon Taverna, which is only 400 metres away.

How can I find events and activities in Turku?

Almost all of the events, sights and activities can be found at VisitTurku's own website. Reception is happy to give you tips, help with tickets and restaurant reservations and answer your questions. You will also find up-to-date brochures and maps at reception.

Daily happenings in Turku during the summer

Culture Walk in Turku

What is the easiest way to reach the city centre?

Buses 14,15,22, and 22A run to the city centre. The trip is about 15 minutes and timetables are available at reception. However, the city centre is only about 4 kilometres away along a beautiful river trail, so walking is also enjoyable. In the summer, you can make the trip on a rented bicycle.

How can I call a taxi?

The number to phone for a taxi in Turku is +358 2 10041. Reception will be happy to call a taxi for you for a 2€ fee.